@eyetechsecurity Thank you so much for this information! I have my team looking into this matter right now. We think it may be exclusive to the Window’s version, but it’s just a hunch as they do some testing to narrow it down. The reason we think this is because I personally have Windows OS version 1903 and do not have this concern, but you mentioned you have 1803. I’ll let you know if we can put some validity into that theory.
I want to double check a couple other things, just to be sure we covered our bases with knowledge on this matter! When you go to the Ring app on your personal phone, android or iOS, do you see all your motion events under the person running icon (if you go into Main Menu > Devices > Select any device > Event History)? You’ll of course see the long list on the All section, but I want to ensure you can also see all motion events under the person running. This will verify that this is interface exclusive, and not just account specific!
Lastly, just to triple check, you did try to remove the Ring app from your PC, restart your PC and then reinstall the app, correct? I want to make sure we did this as well, as I know you said you also tried this on another Windows app for another device, correct? If you can, let me know what that OS version is, as well as the app version (just to confirm, if you did have another device you tried it on).