Im having the same issues and i've had the ring for about a week now! Tried everything and call everyone...Im ready to send it back!

Tried setting mine up yesterday and it keeps disconnecting from the internet with router in same room! There is an update that is supposed to take 15 minutes that has been on forever. I am returning this.

Flood light same issue no support from ring evidently available??

When a Ring device is offline, the best things to check first are power and connection variables. Please ensure your network is online and that your battery is charged (for battery-powered Ring devices). Next, please reconnect your Ring device by following the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). Once your Ring device is reconnected to your network, check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.