Will not connect to WiFi. I have exhausted all avenues and it will not connect

When a Ring device is offline, the best things to check first are power and connection variables. Please ensure your network is online and that your battery is charged (for battery-powered Ring devices). Next, please reconnect your Ring device by following the steps in this Help Center article.

Once your Ring device is reconnected to your network, check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device.

If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.