Wifi Won't connect, system won't reboot

Our ring doorbell pro lost wifi connection, but we can’t get it to reconnect. The reset button does nothing, holding the doorbell button for 30 seconds restarts the doorbell, but doesn’t seem to be resetting it as the voice doesn’t come on when it restarts. We’ve tried unwiring it to no avail.

Hi @ChristensenJenna. Have you reached out to our support team on this? It seems you may have preformed all the possible troubleshooting steps, and it would be best to get them involved. You can reach out to them anytime here, so please let us know how it goes!