WiFi not connecting ring doorbell

So my doorbell says it’s offline. It’s pretty new, was working fine for a couple of weeks and now it just won’t connect. It’s not too far from the router, I reset the router and everything is connected properly. What could it be?? The doorbell is hardwired so battery can’t be the issue... I’m at a loss and frustrated because we just got it and it’s already not working. Our other sensors and ring alarm is connected though UGH HELP! Ideas?