So my wifi company is the only one in my area, so I cannot change. They periodically drop everyones internet in the neighborhood about once a week. Every time this happens, my Ring Doorbell Pro stops recording and tells me to reset the router. I follow the steps in my Ring app exactly, but the circling light around the doorbell never happens, so it does not reset and I cannot get the Ring to connect. Twice I’ve had to call your customer service folks and have them spend time trying what I’ve already done, then they make some change on their end and magically it works again.
Can you please help me so that I can sort this out by myself without having to call every time, because it is bound to happen again. Maybe the Ring device is malfunctioning, since it should let me reconnect but never gets the circling light?