WiFi Connectivity Problems

I have a Ring doorbell that easily connects to our managed WiFi through Charter Communications - Spectrum. When I try to connect the Chime or Indor Cameras, the Ring app tells me the connection is successful, but when I go to the device in the Ring app it tells me there is no internet connection. Prior to doing the setup on these devices, I added the MAC addresses to our managed WiFi router. Any ideas how I can get these devices to connect? Out managed WiFi does not enable us to add a router or extended, the devices are near the router, and I have a Canary camera which connected with no problem.