‎Wifi connection WPA/WPA2 (TKIP)

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U

user48505

Wifi connection WPA/WPA2 (TKIP)

wifi

connectivity

battery-video-doorbell

troubleshooting

I have not been able to connect my new Ring Battery Doorbell plus to my wifi in set up using the Ring App. Will Ring connect to Wifi connection WPA/WPA2 (TKIP) Thank you

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18-06-2023 11:49:00

Responses (2)

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Caitlyn_Ring

Hi @user48505. Ring devices are compatible with WPA and WPA2. What error message are you receiving in the Ring app when trying to complete the setup process? Are you seeing any specific light patterns on the Battery Doorbell Plus when it fails to connect? How far from the router is your Doorbell when you're attempting to set it up?

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20-06-2023 04:33:51

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user80709

Turn off " automatically connect to mobile data" in phone settings, apps, Ring.

I had the same problem, and even purchased a Wi-Fi expander and still couldn’t connect. The problem for me was that my phone was trying to alternate from wifi to mobile data. The moment I turned off Auto connection to mobile data for the Ring app- it worked great!

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12-04-2024 05:53:12

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T

Tom_Ring

Hi @user80709. Thank you for sharing this useful tip!

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15-04-2024 03:25:26