Ring Video Doorbell
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D
Wifi connection stopped!
hardwired-video-doorbell
wifi
battery-video-doorbell
troubleshooting
My door bell randomly lost connection to my WiFi and now I can not get it to reconnect again? It have been connected for about 4 month before with no problems. So not an issue with distance to box etc.
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03-02-2021 09:56:34
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Caitlyn_Ring
Hi neighbors. If your Ring Doorbell or Security Camera is offline or is falling offline frequently, there are a few different troubleshooting steps you can take. First, review the RSSI for your Doorbell or Camera on the Device Health page. The [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) is a measure of the strength of the wifi connection that your Ring device is receiving, and a high RSSI can cause your Ring device to fall offline. You can also find more wifi information and troubleshooting steps in our Help Center article [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You), as you may need to move your router closer to your Doorbell or Camera if possible. If you can't get your Ring device back online after trying the above, you can reset your Doorbell or Camera by holding down the setup button for at least 20 seconds. After the reset is done, set your device back up in the Ring app using the steps under Set Up a Device. If that still doesn't work, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can assist further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-08-2022 11:51:57
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