Hi @user68991. Make sure your Ring Doorbell is within range of your wifi router, typically about 25 feet or less. If you're receiving a specific error during the connection process, check out [this Help Center article](https://support.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures) for various troubleshooting tips and tricks. If you need further assistance, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus).