Why wont my doorbell pick people walking up my steps but will pick up a dog across the street?

Hi neighbors. If your motion detection is not working correctly, try the following steps to help:

We also have this Community post with other steps to try to better optimize your motion detection for your Doorbell. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.