Hi neighbors. If your motion detection is not working correctly, try the following steps to help:
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Adjust your Motion Settings for your Doorbell. One example of this would be increasing the Motion Sensitivity of your Doorbell. If your Doorbell is battery operated, you also want to look into its Motion Frequency and set it to Frequent, which could drain the battery quicker but helps prevent missing motion events.
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If you have Smart Alerts enabled, disable them to see if it makes a difference, or vice versa.
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Verify your Doorbell’s signal strength, also known as RSSI, is at a good level
We also have this Community post with other steps to try to better optimize your motion detection for your Doorbell. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.