Hey @Stan\_412, could you try giving your Doorbell a reset to see if this improves the quality of the motion detection? For this, please press and hold the setup button for 30 seconds. After this time has passed, go into your Motion Settings for the device in the Ring app and reconfigure your settings via the Motion Wizard. Once these have been reset-up, please monitor your Doorbell's activity from there and let me know how it goes! :)

I am having an identical problem. Wedge not helping. My ring can actual see all of my steps leading up to the door and the Ring. So why is it Not picking up the person. Like the other person the Ring will often pick up a bus in the street passing by but cant seem to pick up a person that has to walk up about 13 steps that is in full view of the camera. I have made all the adjustments you can make using the motion wizard. Why is the camera not picking up a person standing right in front of it or approaching directly in front of it? It will pick up me from when I come out the front door to pick up a package and am in front of the camera but again not the Amazon person who walks straight up 13 stairs directly in front of the Ring camera

Last month or so My doorbell will not pick up people even a person standing directly in front yet will pickup every car in the street. Customer service sucks . I did everything they suggested and still the same . It also goes offline lately yet I have no WiFi issues or issue without anything else connected to it .

I am having the same problem, unless someone rings the doorbell they are not picked up (they were previously) and even then, only briefly, which means my property/ security is not being protected, this is really frustrating

Hi neighbors. If your motion detection is not working correctly, try the following steps to help: * [Adjust your Motion Settings ](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices)for your Doorbell. One example of this would be increasing the Motion Sensitivity of your Doorbell. If your Doorbell is battery operated, you also want to look into its [Motion Frequency ](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency)and set it to Frequent, which could drain the battery quicker but helps prevent missing motion events. * [Reboot your Doorbell using the Ring app ](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * If you have [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-) enabled, disable them to see if it makes a difference, or vice versa. * Verify your Doorbell’s signal strength, also known as [RSSI, is at a good level ](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) We also have this Community [post](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) with other steps to try to better optimize your motion detection for your Doorbell. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.