Why was my number already registered under devices for a new Ring app account?

Products Ring App
1

I downloaded the ring app for the first time and a phone image came up showing that I had last used my phone number for ring a month ago, however this was my first time creating an account with my phone number. I had never registered any devices. I was able to see 2 laptops in the control center and i quickly erased them. How was my number already registered, and why were there 2 laptops in the control center under devices. I have never had ring before or used my number before either.

TY, Lily

2

Hi @Vette29. This is the Ring Community, a neighbor to neighbor support forum. The support team does not monitor this forum and no account specific concerns can be resolved here. For account specific concerns, you’ll have to contact our support team. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.