Why isn't the green light on my keypads coming on anymore

Green light on keypads used to always be on. Noticed yesterday they aren’t on on both my keypads. Anyone know why?

Hi there, @Chaddiewaddie! There was a recent firmware update that addresses neighbor-requested features. When your Keypad is fully charged, the battery icon LED will now turn off. In addition, when using a Keypad that is plugged in, the mode LED will blink once a minute to remind you of your alarm’s current mode. I hope this helps! :slight_smile:

Keypad lights are essential to monitor alarm status, I can’t be an entire minute waiting to get a blink to know current status, please rollback.

Your keypad seems to be working different than mine. My keypad is plugged in all the time. The status light is always on but does blink off and back on quickly once a minute. I’m OK with that. Is yours doing the opposite?

I’m curious…

Will there be any indication on the alarm keypad if the battery is running low?

For example, is it possible to set the alarm before leaving your home… then be unable to disarm the alarm from the keypad when you return?

Hi @Frustrated427. As mentioned in this Help Center article here, the Keypad is equipped with indicator lights to let you know that current battery level. I suggest charging the keypad when it is low to avoid a dead battery.