Why is my Ring Doorbell pinging servers and devices in another subnet on my network?

Just called and explained this to support. Technician said he was not familiar with this level of networking and to hold on while he checked into it. The call suddenly dropped a few moments later and I did not recieve a call back. Nor did I get an email or any verification / ticket number.

I discovered while reviewing my router today that my:
Ring Doorbell (2020)
Firmware version: latest

Was sending ICMP / Ping traffic to a server on another, disjoined and firewalled subnet on my network.
It appears do this multiple times every few minutes.
This is odd because the devices it is trying to reach through my network should have no correlation with one small exception below.
It appears to be only this device that is generating this traffic on my network. I’ve never accessed anything Ring related on the endpoint it is trying to ping, nor does it host any service related to Ring.

I have a Ubiquiti access point and the controller software is installed on that server. However this still confuses me as no other devices are generating traffic like this.

I also noticed yet another ping to another device: a workstation on yet another seperated network that should again have no connection.

I didn’t see anything in the Ring app related to this.

I’ve attached an image of this traffic below.

Anyone who could help me identify this would be appreciated.

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It sounds like support was attempting to get you over to the appropriate team. Our support team will be happy to take a closer look at this for you. For more advanced or in-depth technical cases, they can also escalate your case. :slight_smile:

Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.