@Unhappy12 If you're on an iOS device, try the following steps: * **Reboot your iOS device** (shut it off completely) and **Ring device,** then try setting up again. * **Change your cellular data settings.** Try [temporarily disabling your cellular data](https://support.ring.com/hc/en-us/articles/217235826-Turning-Off-Cellular-Data-to-Address-In-App-Setup-Issues-on-iPhone-or-iPad) to prevent potential interference. * **Adjust your wifi settings.** 1. Tap **Settings** (the gear icon), then tap **Wifi**. 2. Under this setting, you'll see a list of different networks in range. Below that list, tap **Ask to Join Networks**, then tap **Ask**. 3. Try to setup your Ring device again. You should be prompted to connect to the Ring temporary network. If you're on an Android (Samsung, Google, etc.) device, try [adjusting the Smart Network Switch.](https://support.ring.com/hc/en-us/articles/210002006-Troubleshooting-In-app-Setup-Issues-on-Android-devices) If you have access to a different mobile device, attempt the setup process from there. Should none of these troubleshooting steps work, and you are unable to set up your Doorbell Pro, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.