Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Why does only one battery show in device health both are fully charged and the camera has been reset
Inserted two fully charged batteries into security camera, both worked fine to begin with now only one battery shows in device health check, both are fully charged camera has been reset but still only one battery shows, the camera is two months old
446 •
0 •
0 •
30-11-2022 17:58:07
Responses (2)
- M
Its a spotlight cam battery, I need to be assured that both batteries are functioning due to an ongoing police incident, sometimes both batteries show but then one disappears. The cam was only bought in September so is it a cam fault or an app fault, when battery compartment is open both batteries show red light but device health shows one with add battery for second
•0
02-12-2022 18:07:05
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Markb1972. Can you please confirm which model of Ring Camera you have? You can find the model name on the Device Health page. Additionally, have you checked the battery compartment to ensure there is no dirt or debris obstructing the batteries inside the compartment?
0
02-12-2022 16:41:04
•