Why does my ring floodlight cam freeze like this? w/ Video


My RSSI is -63 … RING sent me a Ring Chime Pro (First gen model) a long time ago to fix this same issue with my Video Doorbell. When I connect my Floodlight cam to the Chime Pro, my RSSI is -79 and it was worse. I switched my floodlight cam back to my mesh network (Netgear Orbi) and at first it was getting -33 (AMAZING!)… but now it hovers around -63…

I know this is because RING products suffer from Node Hopping. But it’s still better than the Chime Pro was getting. My notifications are also more consistent now with it being on my mesh network.

I have 1 Gbps fiber direct to my house. My Orbi satellite is getting 600mbps/600mbps wireless signal to it. My devices connected wirelessly to that satellite get around 300-500mbps connection speeds. My floodlight camera is only 10 feet away from it… It makes no sense as to why this would be freezing so often.

Hey @Crimtide. I recommend following up with our support team on this concern so that they can look more into this for you! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and please let me know how this goes and what they’re able to go to get this video playback running as it should!

My situation is similar. Ring has even replaced one of my floodlight cameras and it’s the same. Ring cameras have terrible radios and the firmware is crap.
Ring should be correcting the problems, but they’re too busy denying responsibility.