Why does it only give me 20s to anser the doorbell befor it says please leave a message?

When someone presses the out door doorbell, by the time i open the spp and check the person has gon and i can hear the doorbell say please leave a message. How do you alter?

Hi @user14305. It sounds like you have the Quick Replies feature enabled, which has an activation delay that can be set from 0-20 seconds. This delay cannot be set past 20 seconds, but you do have the option to turn this feature off by following the steps below in the Ring app:

  • Tap the three lines on the top left
  • Tap Devices
    • Select the doorbell that you want to set up
  • Tap the Smart Responses tile below the doorbell image
  • Tap Quick Replies
    • Toggle the Quick Replies switch off to grey

Now there will be no message that plays when someone rings the Doorbell, and visitors at your door will only hear you once you answer the notification and use the two-way audio to talk to them. I hope this information helps! :slight_smile: