Hi, my doorbell gen 2 was not working when pressed although you could perform a live view. I deactivated with the intention of reactivating but I am unable to get the white spinning light on set up a device and I cannot get any further. Please can you assist.
Hi @Robot88. Make sure the battery is fully charged, then try resetting your Doorbell by holding down the setup button for 20 seconds. After the reset is complete, attempt to walk through a new set up in the Ring app using the steps under Set Up a Device.
If you run into a specific error under the set up process, we have various troubleshooting steps here that can help. Should those steps still not work, or your Doorbell is unresponsive, lease give our support team a call at one of the numbers available here for further assistance.
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