White horizontal lines at night - any progress on a fix?

Ring - is there any fix coming soon for the white lines that appear at night on Ring Doorbells or any plans to replace defective devices? Ours no longer works, and as you can see by the included threads, this is not a WiFi or battery issue, nor is resetting the device repairing the issue. Calling tech support to spend 30 minutes to walk through these steps to be told to purchase a new doorbell is also not an acceptable fix.

My camera missed someone rummaging through a car last night. I’ve attached a few similar threads so we can also avoid idea that this is an isolated issue and also a screenshot of the video quality I get at night. !

Looking forward to your response!


Thank you for sharing your experience with the Community, @CMTSTL! This certainly should not be happening, and as you mentioned, some neighbors are reporting a similar concern. As the linked threads you shared describe multiple Doorbell models (Doorbell 2nd Gen, Doorbell 2, Doorbell Pro) it is always best to attempt some troubleshooting steps to rule out any common factors. Checking power variables for a Doorbell Pro, or removing and reinserting the battery on a Video Doorbell 2, could help with the lens and night vision powering properly.

Resetting the device, by holding the setup button for 20 seconds, is always a great step to resolving a night vision concern. If the above does not help, more in-depth solutions can be found with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

This will also help our support team to log each example individually and share with our teams here for further investigation. As we always value our Community neighbors’ feedback, I will also share this post with our teams here.

I did the reset method as advised and it worked for me.

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I had the same problem, and found when i went to replace my battery, up on the right hand side it looked like something spun a small web, when i cleaned it out i now have a clear picture

All I did was replace my battery which was at around 20% and it resolved for me. I wonder if it has anything to do with peak power for the battery when they get older? I had the issues for a week or so before this point too so maybe from 30% this started happening.

Will see how I get on.

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