White balance setting

Products Video Doorbells
#1

I have a ring doorbell, when start live view picture is great then the white balance starts to go and the picture is white washed and can’t be viewed properly

#2

Hey @Bm27. Could you show us a video example of this? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated.

#3

@Chelsea_Ring wrote:

Hey @Bm27. Could you show us a video example of this? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated.

But what is the solution?