Ring stick up cam 2nd gen over POE. Image during the day is perfect but at night it turns purple. Hard reset and reinstall did not help. Bad camera? It is maybe a month old. Purchased from Amazon as refurbished…maybe it had a purple image before?
Hi @awetsock! This may be due to the Color Night Vision feature being enabled. Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a “false color” image in your Live View. This lets you get a better sense of what’s happening in the image by creating a false sense of color depth. Check out our help center article for more information on this feature.
If you feel there is still a difference in image, different areas can certainly have a different ambient lighting, but a good test is to temporarily bring this camera inside to test in different light and low light settings to see how the night vision responds. I hope this helps!