Maybe some rhetorical questions on this will help Ring resolve this issue.
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Why do you block a SECURITY feature on a SECURITY CAMERA? And don’t spout that nonsense you have in your knowledge base about not being able to track IP addresses. THAT’S THE POINT.
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Why do you not print in large bold letters on your packaging “Will not work with VPNs”? It would save a lot of time and frustration for your customers.
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Why do you not have a “VPN FRUSTRATION” tag I can choose when posting this? It would allow a significant portion of the world to more easily connect!
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How do I return this camera without incurring shipping charges?