When setting up sharing someone else's name is using my wife's email address

This has happened twice with two separate accounts! The same name shows up when I try to share the Ring Doorbell with my wife. I use her personal email address but in the app it has another person’s name. Has this happened to anyone else? Is this an internal issue with Ring? Need assistance but there is none to be had with Ring and I’m beginning to regret my purchase as there is literally no LIVE Support!

Hi @Berg107. Is it possible that the email or account invited has an alias assigned, or another family member is logged in to the account? From the Ring app dashboard, please open the menu and select Control Center. Next, select Authorized Client Devices. This will give you the option to view any and all devices logged in to your Ring app, as well as the option to remove all. Keep in mind, you will have to log in and verify on the Ring app after doing this. If you are the only mobile device adding the Shared User, no other user should receive an invite, and that invite will only go to the email address used.

If this concern persists, Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! :slight_smile: