Ring Security Cameras

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U
What wrong with Ring devices and the network?
hardwired-security-cameras
wifi
troubleshooting
wireless-security-cameras

I have 2 cams, 1 floodlight plus and another Wired doorbell.

Doorbell is connected to the Pro chime network. Pro chime is 10 feet away from the router and has RSSI-50 (higher than expected) value and the connected doorbell which is nearly 12 feet away from chime has RSS - 61

but

Floodlight is connected to the home network which is less than a meter away from the router but still has RSSI-69 and when connected to Pro-chime which is 12 feet away gives RSSI-68

The flood light usually has RSSI >66 and the connection frequently drops, I called the customer care to seek help, but they kept saying improve the home network or install a repeater. But the floodlight is immediately next to the router and the other devices in the house is working fine on the 1GBPS broadband and I am only facing issue with the floodlight.

I tried moving the route around and standard ring troubleshooting steps and what not but unable to resolve the issue with the Ring Floodlight. Can anyone please help?

192

0

0

16-12-2023 06:41:15

Responses (1)

T

Hi @user71487. Try changing the WiFi channels that your devices connect to. You can learn more about this here. This may improve your network connection.

0

18-12-2023 04:46:10

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