What to do when I am trying to request a device transfer but I keep getting a message connection issues try again later

What to do when I am trying to request a device transfer but I keep getting a message connection issues tr?y again later.

Hi @user30058. Make sure your Ring app and your phone’s OS are fully updated to ensure you have all of the latest features available. You can read more on mobile device compatibility in our Help Center article here. Additionally, ensure that you have a stable wifi or cellular connection on your phone when trying to complete this device ownership request. If this concern persists, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.