Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

U
What support can I get for faulty batteries if I have a protection plan?
battery-video-doorbell
troubleshooting
wireless-security-cameras

I need help with understanding how my protection plan covers faulty batteries. I’ve noticed that my cameras suddenly stop working after a few days and after some troubleshooting, it seems this is because a few of my batteries get totally depleted after a few days. They usually drop from 80% full to zero in minutes.Since I’m covered with an annual protection plan, can I get replacements? How would I go about initiating this? Would I just have to buy brand new batteries? Any advice will be deeply appreciated.

373

0

0

11-12-2022 11:22:32

Responses (1)

  • T

    Hi @user29931. To properly diagnose this issue, I suggest reaching out to our support team. Our support team handles all warranty claims and concerns. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    12-12-2022 17:51:28

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members