What support can I get for faulty batteries if I have a protection plan?

I need help with understanding how my protection plan covers faulty batteries. I’ve noticed that my cameras suddenly stop working after a few days and after some troubleshooting, it seems this is because a few of my batteries get totally depleted after a few days. They usually drop from 80% full to zero in minutes.

Since I’m covered with an annual protection plan, can I get replacements? How would I go about initiating this? Would I just have to buy brand new batteries? Any advice will be deeply appreciated.

Hi @user29931. To properly diagnose this issue, I suggest reaching out to our support team. Our support team handles all warranty claims and concerns. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.