What is wrong with this thing

Doorbell about 2 weeks old. Kept unconnecting from wifi so i bought a chime pro. Connected for about 2 days then again unconnected. Wont connect to chime pro or wifi. Did a hard restart and now the setup menu wont activate. The doorbell is hot to the touch.

Hey @Lschoolfield83. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I recommend to call our support team as soon as possible, especially since the device was hot to the touch. Our support team can escalate this up further to have the device reviewed and troubleshoot further.