What is this, I can’t do live view without charging yet it’s already charged

What is this, I can’t do live view without charging yet it’s already charged

Hi @user64016. Make sure your Ring app is fully updated, then perform a quick reboot on your Doorbell via the Device Health page. The reboot should only take a few moments, but this should resolve the issue you’re experiencing. If it doesn’t, you can try a full reset of your Doorbell by holding down the setup button for at least 20 seconds. After that, set the Doorbell back up in the Ring app using the steps under Set Up a Device.