What is going on with my camera?!

I’ve been having this issue with my camera during the day. What is going on? Is the camera broken?

Hi @Emily8152. Which model of Ring Camera do you have? You can find the name of the Camera you have on the original package or on the Device Health page in the Ring App. For this video distortion concern, I would recommend resetting your Camera by holding down the setup button for at least 20 seconds. After this reset is complete, set the Camera back up in the Ring App using the steps under Set Up a Device. Let me know if that takes care of this video distortion. :slight_smile: