Weird bug? Exit delay started when set at 0s (home mode)

Hello.

Tonight using my keypad, I put my alarm system in to “home” mode like I have done every night for the last 3-4 years. Only tonight something weird happened….

About 10 seconds after the system successfully entered home mode I heard the ‘Entry/exit delay music’ and audio message “exit delay started”. The problem is: for me in home mode my exit delay is set at 0s. i.e. the alarm activates immediately.

I have verified everything above through history; the mode I entered, what subsequently happened, and checked the mode settings to confirm exit delay was set at 0s.

This is the first time in 3-4 years of using the alarm system that something has “gone wrong” and my confidence in it has dropped.

Is there a known bug or something I’ve possibly overlooked here?

Thanks.

Hi @Blimp. In the Ring Community, we offer basic troubleshooting steps, but we do not have access to Device or Account settings to troubleshoot more in depth or investigate further into certain concerns. For this type of concern, give our support team a call at one of the numbers available here to further investigate. If you are outside of the US, please visit here to see how to contact support.

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