Weeks delay for batteries?

Ordered pack of 2 quick release batteries for spotlight cameras on Dec. 12, 2021 with delivery promised 1 to 5 days. Now, they won’t be deliver for at least 3 to 5 weeks but the charge has already been made against my credit card. Yes, I will do a charge back when 55 days has passed, but why is Ring prioritizing new customer orders over existing customer orders?

Nobody is getting priority as it has to do with the world wide issue with supply chains.
Unfortunately Ring doesn’t have a very informative store.
You could have always ordered the batteries from other sources that have better info.

Hi @nginga. The Ring Community is a public neighbor-to-neighbor forum, so we aren’t able to look into your account and check the status of your order. If you have any concerns about your order status, you can first see how to find information on your order here. If you have any further questions after that, please give our support team a call at one of the numbers available here so they can take a closer look. If you are outside of the US, please visit here to see how to contact support.