The thread on the wedge for the Ring Video Doorbell Pro is easily stripped of, my video doorbell pro is not secured tighly because the screws that came with it was short, not enough to hold the door bell and easily strips the thread. I am having hard time contacting custoner service on this. I may returm the doorbell.
Anyone else has similar issue? Thanks.
Hey @schun22. If you’re in need for longer screws, I recommend reaching out directly to our support team so they can have this shipped to you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Thanks. I called, best advise is to return and get a new one. The can’t send me a longer screw or a new wedge/corner kit.