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paul211b

Website says no ring alarm

alarm

troubleshooting

If I open my ring app then all is ok. I have the modes. If i login to the webpage and goto dashboard it tried to load the alarm but then get error "No ring alarm, your ring alarm does not seem to be available anymore" but if I open the Ring app on my phone it all seems to be working. Why is this?

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30-01-2023 01:35:39

Responses (2)

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Caitlyn_Ring
Hi @paul211b. Since the Ring Alarm is displaying properly in the Ring app, the issue appears to be isolated to Ring.com. Make sure you are using a supported web browser. You can find a table of supported web browsers and the compatible versions [here](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View). If you have a VPN, either turn it off when accessing Ring.com, or exclude Ring traffic. If this issue persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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30-01-2023 08:27:37
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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01-03-2023 08:28:26
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