Website Not Working

I’ve attempted several times to purchase a plan but keep redirecting me to a initial page with help links that are no help at all. I’m on Chrome / Windows 10. Please advise, ty.

Hi @jhenry1014. If you are not able to subscribe to a Protect Plan on, try the following steps:

  • Verify that your web browser is up to date.
  • Use a different web browser.
  • Use a different computer, smart phone, or tablet to login to your account on
  • Disable any active VPNs.

We also have this Help Center article here on how to subscribe to a Protect Plan for your Camera or Doorbell. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.