Web push notifications not clickable

On my Mac, I get the web desktop push notifications whenever there is motion for my cameras and doorbell (ring pro 2) but when I click on the notification (I click on “show”) nothing happens. I’m assuming that my browser should open (Safari) to my dashboard when I click the notification, but that is not happening. Any help would be greatly appreciated. Thanks!

Hi @lankox. When you click on a notification on your web browser, you should be directed to your web-based Ring app Dashboard and Live View. This depends on if you are logged in. If this is not happening, you may need to adjust your pop-up blocker or other settings. Also, try using a different browser to see if you get a different result. Let me know how this goes for you.

I am logged in, pop-up blockers are off, and it does not work with a different browser (Edge). Not sure what else to try??

Hi @lankox. I would suggest looking at this Help Center article here and confirming that you are running a compatible version for you browser. If the steps listed in that Help Center article don’t allow your Push Notifications to work properly, you can reach out to our support team so they can help you figure this out. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.