We installed new internet and can’t reconnect our devices

Conormc46 · July 28, 2020, 7:22pm

Raptor28 · July 28, 2020, 8:58pm

Hi,

Yes what you can try is to do a RESET on the RING DOORBELL. HOLD DOWN THE ORANGE BUTTON on the back of the device for 20 seconds. You should get a voice said reset, then go through the whole setup process again and … let it UPDATE ITSELF for 5min-15min.

This should solve it.

user8093 · April 2, 2022, 10:48pm

Did not solve it. How do I re-connect to my internet

Tom_Ring · April 4, 2022, 9:48pm

Hi @user8093. This Help Center article here will show you how to reconnect your doorbell to WiFi. You can access this from the Device Health menu in the Ring app.