Has anyone had the problem of water getting inside your wired spotlight camera. It is clearly inside the camera as you can see in the pictures. Has anyone got experience of opening one of them up to dry it out?
Should this get replaced by Ring? This looks like a failed product.
Hey @JonathanW. Thank you for attaching those pictures so we can see exactly what you’re seeing. It does look like there is water in the lens, so I’d definitely recommend contacting our support team. They’ll be able to review your warranty and determine if this device will need to be replaced.
Please give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. Feel free to let us know what our support team recommends as it can help other neighbors with similar concerns! 