Water in Ring Floodlight Outdoor Camera

We have the Ring Floodlight Outdoor Camera installed recently and now have water in the camera. Is this common?

I have screenshots but cannot find how to load on this community page or attach it with this question.

Hi @user9206. The Ring Floodlight Cam is weather-resistant, but for any weather damage you’ll want to reach out to our support team so they can review the damage and your device’s warranty. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: