Water in my flood light

I have water in my floodlight (the video seems to have condensation on the camera as well).

Is this covered under warranty?


Hey @hawaiibee. Do you have a Ring Protect Plus Plan? If you do, then you should be still covered over the unlimited warranty that the plan gives you. In addition, if the device is within the 1 year warranty (2 years if you are in the UK), then the device should be covered this way. To avoid a warranty replacement, some neighbors have found relief from condensation like this by bringing in the devices to a warmer location inside to help evaporate the water.

For the warranty replacement, please give our support team a call at one of the numbers available here. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.