Warranty claim for faulty Ring Doorbell 3

I have an open "support" ticket for a clearly faulty Ring Doorbell 3 which has been open since the 8th of June. The doorbell is 6 months old.For a start, why dont they create ticket ref numbers in support..Titled:"Ring Video Doorbell 3 - Falls Offline"My doorbell drops offline all the time and gets into a blue flashing state.I have to completely reset it, delete the entity from my account and then connect it back up again.The doorbell will run for a day or so and then drop off again.Support don't seem to care fobbing me off saying the back end is being worked on.My signal is -51 dbm so its not WiFi signal causing the outages.This is clealry a warranty claim.However, has A people experienced such poor customer service. B any idea why this might happen to the doorbell, C any idea how to make a complaint / escalation as support have ignored my request to do so.