Warning about Ring Protect Plans

Hi there, neighbors! The Protect Plan subscriptions and free trial do not impact your devices live view ability. Often times, when subscribed or in free trial period, neighbors might not notice when they answer an event after the notification times out or video is already recorded. These moments are, however, crucial when you are not subscribed.

When an event occurs, answering the notification immediately will help to ensure the video is caught. If not, triggering live view from the Ring app manually is a great alternative. For this same reason, wifi signal strength is most important for live features and may need to be optimized if video is not connecting. Feel free to check out our Community post about RSSI and this one for Live View troubleshooting steps.

I recommend also trying out the Rapid Ring app, as it is designed specifically for the quickest access to live view. Please ensure there is not a vpn enabled on your mobile device. I hope this helps! :slight_smile: