Waiting forever for a replacement device under warranty
I've been trying to get a replacement spotlight cam battery since June 20, 2023 and I keep getting told it's another 4-5 weeks because they don't have any cameras in stock. I've been told that it's because of prime day but I can go on Amazon right now and order a replacement delivered the next day. Any ideas on what I can do here? I've actually spoken with customer service 4-5 times and have had to make 4 different replacement requests because they keep making empty promises and messing up orders.
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02-08-2023 04:57:43
Responses (3)
- U
The outdoor Ring Bell Camera was stolen on 3 June 2023. Since this date I am waiting the replacement for the camera. The subscription was paid .The protection of theft doesn't work. The contact with the customer service doesn't work. What I should to do, now?
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02-08-2023 06:06:51
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THi @user53356. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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04-08-2023 04:56:40
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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03-09-2023 04:57:03
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trail-explorer
Hi. Did you order it from Amazon? Even if it is past the 30 day return period, Amazon is amazing about helping out with exceptions. I buy everything from Amazon, including Ring devices. Too many complaints about Ring purchases etc.
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02-08-2023 03:54:51
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