English

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
B
Waiting forever for a replacement device under warranty
device-settings
wireless-security-cameras
ring-protect-plans

I've been trying to get a replacement spotlight cam battery since June 20, 2023 and I keep getting told it's another 4-5 weeks because they don't have any cameras in stock. I've been told that it's because of prime day but I can go on Amazon right now and order a replacement delivered the next day. Any ideas on what I can do here? I've actually spoken with customer service 4-5 times and have had to make 4 different replacement requests because they keep making empty promises and messing up orders.

253

0

0

02-08-2023 04:57:43

Responses (3)

  • TE

    Hi. Did you order it from Amazon? Even if it is past the 30 day return period, Amazon is amazing about helping out with exceptions. I buy everything from Amazon, including Ring devices. Too many complaints about Ring purchases etc.

    0

    02-08-2023 03:54:51

    • U

      The outdoor Ring Bell Camera was stolen on 3 June 2023. Since this date I am waiting the replacement for the camera. The subscription was paid .The protection of theft doesn't work. The contact with the customer service doesn't work. What I should to do, now?

      0

      02-08-2023 06:06:51

        T

        Hi @user53356. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

        0

        04-08-2023 04:56:40

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      03-09-2023 04:57:03

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members

      U

      user63814

      3

      User
      Solutions

      B

      Boone

      1

      User
      Solution

      J

      j0hnmsch

      1

      User
      Solution