‎Voltage too high from Ring plug-in adapter?

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_donnie_a

Voltage too high from Ring plug-in adapter?

hardwired-video-doorbell

troubleshooting

Hi, I am attempting to install a new Ring Pro 2 hardwired unit. I've bought a Ring brand plug-in adapter/transformer to power it. When I plugged the adapter in and checked the voltage with a multimeter, I am getting ~50 volts AC. It should be 24 volts output, right? I am afraid to hook it up to the doorbell for fear I may damage it. Is the adapter defective, or is it normal for it to be be reading around 50 volts, though the nominal voltage is 24?

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01-03-2023 07:04:21

Responses (2)

J

Justin_Ring

Hi @_donnie_a. The [Ring Plug-In Adapter 2nd Generation](https://ring.com/products/video-doorbell-plugin-adapter-gen-2) is a DC power adapter, not an AC adapter, that will work with the Pro 2. Its power output is 24VDC, 0.5A, 12.0W. I hope this information helps.

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03-03-2023 03:31:59

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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02-04-2023 03:32:34

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