Voices are Broken Up

When I try to speak to someone through the Ring Doorbell 2, voices are broken up and can only hear about every other word. Is there a simple fix? My Ring is really close to the router and I don’t want to have to mess with the router settings.

Hi @BeardieMom. If you are experiencing Poor Audio Quality, this can be related to your network. It will possibly require some router adjustments. If you need assistance with this, you can contact our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.