Voice unrecognizable on Ring speaker during Live

Please forgive my ignorance- I believe my ring doorbell is hard wired and battery operated as it is wired into my doorbell and the battery health shows at 75%. I say that as precursor to my issue.
Anytime I speak from live - everything that comes out of the speaker is all static. But I have no problem hearing the person speaking through the ring doorbell.
I am 0 for 3 with troubleshooting. WiFi is great - runs at 36 RSSI and I had the same issue with iOS on my iPhone 11 and now 15.
Any ideas? Again this is only ring speaker to whoever is outside receiving. I can hear perfectly when they speak through my device.
Many thanks!

Hi @Rachelle68. For poor audio quality, try these additional steps:

We also have this Help Center page with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

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