Ring Video Doorbell
Voice unrecognizable on Ring speaker during Live
Please forgive my ignorance- I believe my ring doorbell is hard wired and battery operated as it is wired into my doorbell and the battery health shows at 75%. I say that as precursor to my issue. Anytime I speak from live - everything that comes out of the speaker is all static. But I have no problem hearing the person speaking through the ring doorbell. I am 0 for 3 with troubleshooting. WiFi is great - runs at 36 RSSI and I had the same issue with iOS on my iPhone 11 and now 15. Any ideas? Again this is only ring speaker to whoever is outside receiving. I can hear perfectly when they speak through my device. Many thanks!
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16-11-2023 12:26:56
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Justin_Ring
Hi @Rachelle68. For poor audio quality, try these additional steps: - [Reboot your Ring device using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by unplugging it from power for a few seconds and plugging it back in. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023556192-How-To-Fix-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) with other steps to try. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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17-11-2023 07:49:51
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