Voice Notifications on iPhone

Is there a way of setting my iPhone 13 Pro so I can hear the voice notifications when the phone is locked, I can only hear them when the phone is unlocked?

Hi @user52241. I have an iPhone as well, and when my phone is locked, I get notifications from the Ring app with sound, so it is capable of doing this. I would double-check your notification settings on your phone for the Ring app. There is an option that says “Lock Screen” that should be toggled on. I would also recommend making sure your phone and Ring app are up-to-date with the latest updates. Try turning your phone off and back on as well to see if it helps. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.