Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
U
View Zones on Shared User revisited
hardwired-video-doorbell
troubleshooting
notifications
motion-settings
I want to re-visit the problem of shared users getting motion detection warnings and not being able to control zones. I know that shared users cannot control zones and can only shut off the warnings . The problem is that the primary users zones are not transferring to the shared user consequentially everything is detected on their device. If the zones were the same there would not be a problem. My neighbor is now cutting his lawn, my doorbell is not noticing it but my wife's is ringing constantly. This has not been a problem until recently.
120 •
0 •
0 •
04-11-2023 06:57:47
Responses (2)
C
Hi @user65164. Shared Users should not have different Motion Zones from the owner of the device. Did you turn on Motion Snooze or Global Snooze during this time? Motion or Global Snooze would silence alerts on your phone but not the Shared User's phone. If that's not the case, i'd suggest removing your wife as a Shared User and re-adding her. That should fix any error that might be causing this, but if it doesn't, you can get in touch with our support team at one of the numbers [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) to look into this further.
0
07-11-2023 11:16:54
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
user65164
0
05-11-2023 09:32:09
•