Whenever my girlfriend and I go to view live feed, most of the time it’s just loading and it shows “activating device”. Sometimes I have to go outside to ring the bell in order for either of us to view the live feed.
Hi there, @Ajlopez10! Are you both using the same type of mobile device? A great first step is removing and reinstalling the Ring app on the mobile devices. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps!