Hi @ximbc. Video playback freezing could be due to wifi connectivity concerns, either to the Ring device itself or to the mobile device. How many Ring devices do you have, and what does the RSSI look like on each? The RSSI is a measure of strength of the wifi connection that your Ring device is receiving. If possible, can you please also share an example video of this? That way I can have a better look and see what troubleshooting steps I can provide.