Ring Security Cameras

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5
Videos no longer auto-play on Ring website
ring-website
troubleshooting

Videos on Ring(dot)com no longer auto-play when using the Forward/Back buttons on the video player. You have to actually click the Play button to play each video unless you select the videos one by one from the left margin. Selecting each video works and auto-plays from here: ![image|406x395](upload://yvg2V7G9TUdfrnRXUdJ8wA3lvAL.png) Using the Fwd/Back buttons on the video player advances (or steps back to the previous) video but does not play them like it use to (without also clicking Play): ![image|259x106](upload://aV6MdLpgBGTNmWviRwy0kFH14mD.png) This started maybe 2 weeks or so ago and occurs across several different PCs using both Chrome and Edge. Not the end of the world, but would be nice if videos auto played again when reviewing them.

210

0

1

25-10-2023 03:56:49

Responses (3)

  • U

    I have the same issue. Started a few weeks ago. Any resolution to the issue?

    0

    26-10-2023 10:01:38

    • T

      Hi @5150Joel. I've shared this sentiment with our team and they are looking into it. Thank you for your feedback.

      0

      30-10-2023 04:11:40

      • S

        This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

        0

        29-11-2023 04:11:59

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